O CÓDIGO DE ÉTICA E DE CONDUTA PROFISSIONAL DA VLM EVIDENCIA E ESTÁ ALICERÇADO NUM SISTEMA DE VALORES QUE ENFORMA OS COMPORTAMENTOS E ATITUDES QUE OS COLABORADORES DA VLM DEVEM ASSUMIR NA SUA CONDUTA, PERANTE AS SITUAÇÕES E OS DILEMAS ÉTICOS QUE TERÃO DE ENFRENTAR NA SUA VIDA PROFISSIONAL, DENTRO E FORA DA VLM.

COMPETENCE AND PROFESSIONALISM
–Independence
–Confidentiality and secrecy
–Honesty
–Respect for differences
–Development of competences for required needs
–Respect and observance of applicable Codes of Ethics


TRUST IN PROFESSIONAL RELATIONS
–Establish long-lasting relations
–Create empathy
–Forge commitments
–Establish win-win relations

CLIENT ORIENTATION
–Understand client’s culture and requirements
–Listen
–Strive to satisfy and exceed client expectations

ORIENTATION TOWARDS THE CREATION OF VALUE
–Devise solutions suited to clients’ reality
–Develop value propositions
–Charge fair prices
–Develop knowledge and Know-how

SOCIAL RESPONSIBILITY
–Interact proactively with society
–Value and protect people and their work environment
–Respect existing legal and regulatory framework